Shipping policy
Free standard shipping in Canada
Free standard shipping is available on eligible Canadian orders of $50 CAD or more. Shipping rates and availability for other destinations are shown at checkout.
This policy explains how OSASCO processes, ships, and delivers orders.
Order processing
OSASCO aims to process orders within 1 to 3 business days after payment is confirmed. Processing time is separate from carrier transit time. Orders placed on weekends or holidays normally begin processing on the next business day.
Delivery estimates
Estimated shipping time is 3 to 14 business days after dispatch, in addition to 1 to 3 business days for order processing. Available shipping methods and charges are displayed at checkout or communicated with the order. Delivery dates are estimates and are not guaranteed unless OSASCO expressly confirms otherwise in writing.
Shipping confirmation and tracking
When tracking is available, a shipping confirmation or tracking link will be sent to the contact information provided with the order. Tracking information may take time to update after the carrier receives the package.
Correct delivery information
Customers are responsible for providing a complete and accurate name, delivery address, unit number, postal code, telephone number, and email address. Contact support@osasco.ca promptly if an address needs to be corrected. We cannot guarantee that an address can be changed after processing begins.
Additional shipping charges may apply if an order must be redirected or reshipped because incorrect or incomplete information was provided.
Carrier delays
OSASCO is not responsible for delays caused by circumstances outside its reasonable control, including carrier disruptions, severe weather, customs processing, public emergencies, labour disruptions, or incorrect delivery information. We will provide reasonable assistance when a shipment is delayed or tracking does not update.
International orders, duties, and taxes
Where international delivery is offered, the customer may be responsible for customs duties, import taxes, brokerage fees, or similar government charges unless checkout states otherwise. These charges are not controlled by OSASCO.
Lost, missing, or damaged shipments
If tracking shows an unusual delay, delivery to the wrong location, or a damaged parcel, contact support@osasco.ca with your order number and available details. OSASCO may need to work with the carrier before determining the appropriate solution.
Split shipments
Items in the same order may occasionally arrive in separate packages or at different times. When available, separate tracking details will be provided.
Contact
Shipping questions: support@osasco.ca
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